TERMS AND CONDITIONS
Please read and understand the following Terms and Conditions as they are binding and apply to all Boxroom Escape Games purchases.
All players must complete a safety briefing conducted by Boxroom Escape Games representative and sign a Release of Liability Waiver prior to entering the escape room.
For more information please visit our FAQ page.
By booking our room, you (“The Customer”) are agreeing to the following Terms and Conditions of sale specified herein and any other provision as may be specified by Boxroom Escape Games LLC (“The Company”).
GENERAL
The services are operated by Boxroom Escape Games LLC (herein “The Company”, "us", "we", “our”) at 2042 Hollywood Blvd., Hollywood, FL 33020 including, but not limited to activities associated with live escape rooms / live escape games and other immersive experiences
You will be placed in a themed room and have 60 > minutes to solve puzzles, find keys, codes and hidden passages to escape. Every escape room has an emergency exit, that is never locked so game rooms can be left at any time during play for any reason.
The game is designed for a team of 2-10 people per room. We will not admit more than 10 players into a room. No exceptions.
Due to the nature of the game no recordings are permitted inside the room. Photography, video recording, using a mobile phone or other recording devices (video and/or audio), cameras, and internet connected devices are forbidden in the rooms at all times.
We expect visitors to not disclose any details of the game directly or indirectly to the public.
We may contact you from time to time with offers and promotions via email. You can unsubscribe by clicking the ‘unsubscribe’ button at the bottom of the email or by sending an email to hello@boxroom.com and your email will be taken off from the list.
Participation in live escape games under the influence of alcohol or any other mind altering drug is strictly prohibited. If player/players are found to be under the influence of alcohol or other mind altering drugs, The Company representative shall receive the right to refuse access to the site for those players, and/or terminate the game and ask those players to leave the premises without a refund. Any damage to Company property caused by players under the influence of alcohol or drugs shall be reimbursed by the responsible players. The Company reserves all rights and the authority to take necessary legal action to ensure the reputation of the Company remains intact and guard against any risk towards the Company. There is a $100 cleaning fee charged to anyone who urinates/vomits in our escape room.
Damage to tools, accessories/ furniture or property in the rooms is forbidden. You are liable for damaging any items on the premises and we are entitled to charge you for any damage which is intentional and/ or caused by misuse of items.
It is forbidden to carry or bring any dangerous or hazardous items to the venue on 2042 Hollywood blvd, Hollywood FL. The Company representatives shall receive the power, consent and authority expressly granted by you to confiscate any such item and refuse your entry to the venue.
Please, do not move larger objects – our rooms require brains, not muscles.
While at the venue, you may be monitored and recorded by video camera and we may photograph or video record you. Photos of each team will be taken before the game, these photos will be kept in The Company personal file, these photos may be uploaded to web and social media sites or used for marketing purposes without names.
To remove your photos from the website or social media pages you should notify us by sending an email to hello@boxroom.com.
You may comment on the experience at the website. The Company has the right to moderate all comments that are not appropriate.
The website may contain hyperlinks to third party websites. The operation of those websites is out of the company’s control and you may use them at your own risk. The company accepts no liability for any damage arising out of any use of those websites.
The trademarks and logos displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
The present Terms and Conditions and any agreement that incorporates these Terms and Conditions and sales conditions shall be governed and construed in accordance with the laws of the State of Florida, United States. All disputes shall be submitted to the sole jurisdiction of the State of Florida, United States.
BOOKING
Only person(s) who are at least 18 years old are permitted to book a game.
Cancelations, refunds, reschedules:
All sales are final. This is a live event game and we cannot do refunds for cancellations and no shows but if you cancel up to 24 hours in advance, you can call us and get a voucher or reschedule for a future game at the management’s discretion.
You may only cancel and reschedule a game with no cancelation fee one time, then a repeated cancelation fee of $25 will be applied.
No refunds, reschedules, or vouchers for no shows or cancelations within 24 hours of your scheduled game but your ticket isn't tied to you. You are welcome to sell your ticket to someone else and they will be able to play in your place.
Customers should arrive 15 minutes before the reserved time to participate in a safety briefing and sign a Release of Liability Waiver prior to entering the room.
If you are less than 15 minutes late, depending on availability the time may be extracted from your time (60 minutes) in the room. If The Customer is late for more than 15 minutes, The Company shall receive the right to consider the booking a no show and cancel the game without a refund.
Any purchase on the website is only valid when processed by the company. You shall receive a confirmation once your booking is processed by email. This booking confirmation includes the reservation order number and the exact date and time of the reservation. Please read it carefully and make sure you have the correct date and time for your booking. If you do not receive a confirmation email, please check your email’s junk/spam/trash.
If you wish to transfer your booking to someone else’s name, please contact the company by either email or telephone preferably at least 12 hours prior to the start of your booking.
You are entirely responsible for entering your details correctly in the online booking form on the website.
In the case less people attend the game than it is booked for, the price difference will not be reimbursed.
PRICES AND PAYMENT
The prices for live escape games are shown on the boxroom.com/book_now web page and are for 60 minutes of play in a live escape game, all prices are in United States Dollars. The price is determined by the size of the group participating in an escape game.
Payments can be made online, by phone, or at the venue (applies only to payments for additional services only).
Full payment is required at the time of booking.
In the case you purchase a voucher/ coupon:
The Voucher number entered online will be automatically marked as redeemed after making a reservation.
After the expiration date printed on your coupon, its promotional value expires, but you can still redeem it at the physical venue for the amount paid.
For example, if you paid $99 for a coupon redeemable for a $132 ticket, that coupon is still valid for $99 worth of ticket. We will accept your reservation, and you will have to pay the $33 difference at the door to play.
All other services that are not included in the initial reservation will be billed additionally.
If you are not sure if the whole team is coming, you can book the game for 2-3 players and pay for the rest of players at the location by cash or card.
Only one type of discount or offer can be used with a single booking.
We reserve the right to modify prices and schedule from time to time as we see fit without notice. Services will be billed according to the rates at the moment the order is placed.
SAFETY ON THE SITE (2042 HOLLYWOOD BLVD, HOLLYWOOD, FL)
You will be instructed before the game starts by the operator. After learning the rules of the game, you will participate in the game at your own risk. The company is not liable for any (personal or equipment) damages caused by not following the rules described before the game.
Do not participate in the gamะต if you have any health or pre-existing conditions, injuries, or if you are afraid to participate. Only you can determine if you feel good enough to safely participate. We do not and cannot guarantee your health and you fully assume all risks of the activity in that you choose to participate.
You must sign the Release and Waiver Agreement where you fully accept the Terms and Conditions before the game.
Emergency EXIT door in each game room is never locked. You are free to leave the room at any time but must remain outside for the rest of the game.
Dangerous or hazardous materials, food, alcoholic beverages and beverages in cans or bottles may not be brought on to the premises.
Do not climb the furniture and do not look for clues above your head on the ceiling and in the moldings, and under the floor and in the baseboards or in the other dangerous locations.
Do not pry into live electrical outlets boxes, light sockets, AC ducts or the like.
If you notice that one of the game elements is not working properly or might be dangerous, please warn the operator immediately.
We are not responsible and do not assume any liability for any damages to or loss of your property or belongings, whether such damage or loss is caused by our negligence or otherwise.
If anyone in the team/ group is under 18 years old, the adult parent/ legal guardian (18+) must book along with the minor and must accompany him while playing. A ratio of 1 adult to 2 children is recommended. Though we recommend the minimum age is 7 years old, some kids can find the theme of the game rooms, soundtrack, special light, and visual effects scary.
All children under 18 will need a parent/ legal guardian to sign the liability waiver (Release and Waiver Agreement).
The company reserves the right to request an ID from customers who might be minors.
PRIVACY POLICY AND SECURITY OF PAYMENTS
We collect and store your personal details without disclosing it to any third party and are dedicated to ensuring that the privacy of your personal information is protected. All data is handled with the greatest degree of care and discretion.
By booking through boxroom.com, you consent to the use of those items of your personal data which are necessary to ensure the proper processing of orders. The company undertakes to only use this database for information purposes and commercial offers for the company, and not to divulge these data to third parties except upon request by a judicial authority or other administrative authority empowered by law to request this information.
Booking orders are processed online via Bookify as a third party booking system (please, see Bookify Private Policy here) and payments are processed online via Payment Depot (please, see its Private Policy here) or PayPal (please, see its Private Policy here as merchant services providers. All of them are PCI compliant.
We do not keep any customer credit card information on our database.
WEBSITE USE AND SECURITY
The website boxroom.com hereinafter The Website is owned and operated by The Company. The Company holds the right to amend or vary these Terms and Conditions including any of the contents of this website from time to time at its sole discretion and without prior notice.
The Terms and Conditions apply to the use of the website by any visitor and should be read carefully before any use or booking.
The company does its best to supply you with the most up to date and accurate information on the website.
The website is for your personal and non-commercial use. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website without the written consent of the company.
You are not permitted to link to, or use all or any part of the website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
You accept that the Internet is not fully secure. The company will take all appropriate steps to protect your information.
The company shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
CONTACT
If you need to contact the company you can do so using any of the following methods:
Email: hello@boxroom.com
Phone: (754) 800-2042